Frequently Asked Questions

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I withdrew coins to the wrong wallet address! How can I get them back?

Due to the way the Bitcoin protocol is structured, there is currently no way to retrieve these funds. We put several measures in place to prevent this from happening. These include externally validating your wallet address (to ensure it is valid), checking it against our records to ensure it hasn’t been tampered with, and also contacting you directly whenever a change is requested.

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